Questions, answered

Pick your scents on the home page, add them to your order, fill in your name, mobile number, email and delivery address, and pay on the site. Prefer to talk first? Message us on WhatsApp and we will take the order there.

UPI, debit and credit cards, net banking and wallets. Payments are handled by Razorpay, so your card details, UPI PIN and OTPs go straight to them and never reach us.

Every scent is ₹599 for a 100 ml bottle, inclusive of all taxes. Delivery is free anywhere in India, so ₹599 is the whole price.

Nothing has been taken by us — the payment was never captured, and your bank reverses it automatically, usually within 5 to 7 working days. Send us the payment reference and we will follow it up with Razorpay alongside you.

Orders are packed and handed to the courier within 1 to 3 working days, and delivery then usually takes 4 to 8 working days depending on where you are. Metro addresses are at the quicker end. Full details are in our Shipping Policy.

You get a confirmation email the moment you pay, and a WhatsApp message with tracking details as soon as your parcel leaves us.

Not yet. We ship across India only. Fragrance is restricted on air cargo, so a few remote pincodes may take longer — if yours cannot be reached, we will contact you and refund in full.

Yes, if you message us before it ships — we will cancel it and refund the full amount. Once it has shipped it cannot be cancelled, but the return terms still apply.

Tell us within 7 days of delivery and send a photo. We will replace it or refund it in full, whichever you prefer. See our Refund Policy.

For hygiene reasons an opened bottle cannot be resold, so we cannot take back a used bottle because the scent was not to your taste. Read the scent notes before ordering, or message us for a recommendation — we are happy to help you pick.

We start approved refunds within 2 working days, back to the original payment method. Your bank then usually takes 5 to 7 working days to show the money.

A mist spray is a lighter fragrance than perfume — less concentrated, so it sits closer to the skin and you can reapply it through the day without it becoming overpowering.

Close, but not quite. “Body spray” usually means a gas-propelled aerosol, often doubling as a deodorant. Ynot is a fragrance mist: a fine, light spray made for scent rather than for sweat, that you can use freely through the day.

Four. Black Bloom is floral, elegant and unforgettable. Amour Belle is romantic, dreamy and charming. Legacy is fresh, bold and fearless. Dark Rogue is woody, mysterious and addictive. Black Bloom and Amour Belle are made for girls, Legacy and Dark Rogue for boys — but wear whichever one feels like you.

Shake it, then spray from about a hand’s length onto skin or clothes. Reapply whenever you like. It is for external use only: keep it away from your eyes and from flames, and store it somewhere cool and dry.

Gauri Chhabra, a student founder in New Delhi. Read her story.

WhatsApp +91 98108 68316 or email hello@getynot.in, or orders@getynot.in about an order you have placed. Messages go straight to the people who make the product, and we answer within a day.