Returns

Returns, honestly

Last updated 18 September 2026

We would rather fix a problem than argue about one. If your order arrives wrong, broken or leaking, tell us and we will make it right.

Cancelling an order

• Message us before your order ships and we will cancel it and refund the full amount.
• Once it has shipped it cannot be cancelled, but the return terms below still apply.

Returns we accept

Tell us within 7 days of delivery if:

• the bottle arrived damaged, broken or leaking;
• you were sent the wrong scent or the wrong number of bottles;
• the seal was already broken when it reached you.

Send a photo with your message — that is usually all we need, and it saves you posting anything back. We will replace the item or refund it in full, whichever you prefer. Return postage on a fault of ours is on us.

Returns we cannot accept

Fragrance is personal and, for hygiene reasons, an opened bottle cannot be resold. So we cannot take back a bottle that has been used or opened simply because the scent was not to your taste, and we cannot accept requests made more than 7 days after delivery. Please read the scent notes before ordering, and message us if you would like a recommendation — we are happy to help you pick.

How refunds are paid

• Approved refunds go back to the original payment method — the same UPI ID, card or account.
• We start the refund within 2 working days of approving it.
• Your bank then takes its own time, usually 5 to 7 working days, to show the money. That part is out of our hands.

Failed payments

If money left your account but the order did not confirm, nothing has been taken by us — the payment was never captured, and your bank reverses it automatically, usually within 5 to 7 working days. Send us the payment reference and we will chase it with Razorpay alongside you.